Our client, a leading financial institution in Downtown Toronto, is looking for a Director, Trade Services Centres to lead their Trade Specialists across Canada. In this role you will be responsible for ensuring customer expectations are fulfilled during Trade Finance transactions.
Using your excellent communication and customer service skills, you will manage Trade Finance customer transactions such as processing Import/Export Letters of Credit, LCs, Guarantees, Trade Advances/Loans and Documentary Collections, whilst ensuring all processes and systems involved work efficiently and effectively meeting all SLAs.
- Monitoring and evaluating service performance and customer satisfaction levels; explore opportunities to provide new service options for customers; supporting the on-boarding of new Trade Finance Customers.
- Establish service targets for departments within Trade Services Centres and ensure optimum operational cost management is achieved.
- Managing reputational risk ensuring customer expectations are managed and issues are escalated when required.
- Aid in the ongoing refinement of end to end processes; develop and implement new processes as needed.
- Expertise in Trade Finance alongside management experience
- Knowledge of market trends, business acumen, pro-active problem avoidance, problem solving abilities, performance improvement and cost-savings
- Ability to drive change management and process improvements
- Committed to quality of service and customer focus/relationship management
- Strong communication skills with the ability to interact at Senior level
- Business Degree focused on Finance and Accounting is preferred
Please apply with resume in Word format.
For more opportunities, please go to www.fpinc.ca
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