JOB DESCRIPTION
Location: Hybrid (Downtown, Toronto)
Duration: 6 Months
Our client, a leading financial institution in Downtown Toronto is looking for a Product Specialist – Expert to provide specific product expertise and support in both pre and post migration capacity to clients and business partners. The successful candidate will involve in a deep understanding of a specific set of complex core services, concepts and best practices.
Typical Day in role:
- Provide solutions and business advice in relation to the migration of complex services with a consistent focus on building long term Financial Group relationships. At all times, takes personal accountability for the onboarding and on-going resolution of client/service/operations partner concerns.
- Participate in go-to-market functions including preparing client facing presentation/materials, mailers, customized messaging to be used for facing clients
- Participate in UAT for the product roll out in order to gain deep product expertise
Must-Have Skills:
- 5+ years of experience & strong subject knowledge in commercial payment services.
- Experience in complex migration activities
- Deposits Interest Rate Pricing
- Solid ISO 20022 industry knowledge
- Proven ability to prioritize and adapt to a fast paced environment, as this is an intense high volume transaction role requiring above average organizational skills and a proven capacity for coping with incoming and outgoing call / email volumes
- Proven technical understanding of complex file structures, connectivity and ERP platforms.
- Project management
- Excellent written and verbal communication skills; notably the ability to straddle high-level / strategic client conversations and the technical nuances of the product platform
- Strong Emotional Intelligence in facing diverse scenarios with customers
Nice-To-Have Skills:
- Critical thinking and problem solving skills
- Team work
- Adaptability
- Proficient in French language
Soft Skills Required:
- Strong verbal skills to explain complex concepts/technical terms into business friendly language
- Self-starter and proactive
- Leadership skills
- Troubleshooting skills
- “Customer is always right” attitude
Education:
- Undergraduate Degree
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.